Once we have completed making up your order, which takes about 7 - 10 working days, we place your order in a cardboard box or envelope, depending on the size. We then take the package to the post office and they give us a tracking number.

This tracking number enables you to follow your package. We then email you this tracking number.

HOW TO USE THE TRACKING NUMBER

Once you receive your tracking number, go to the following site, http://www.sapo.co.za/

At the top of the page you will see ‘Online Tools’. Use the drop-down menu to show your selection options.

Choose ‘Track and Trace’. A new window will open

Add your tracking number into the area provided and click on ‘submit’. The following info will then show up:

This screen tells you whether the package is in transit and at which branch it ends its journey.Once your package has arrived at its destination, the post office will post you a notice slip, telling you that the package has arrived and is ready for collection.

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If you are still unsure, please contact your nearest post office and ask them about your package. Give them the tracking number and they should be able to tell you exactly where it is as well as give you any other info.Please note as well that once the package has been posted by us, it goes into the system, which means we (DogzinCats) are no longer in control of it. We cannot speed up the system or direct where the package goes. We are also not responsible for any packages that get damaged or go missing during transit.For any and all enquiries concerning your package, once you have received your tracking number from us, please contact your post office, as they are the only ones that can help you with it.

Once the package has been handed into the post office by us (DogzinCats) and we have emailed you your tacking number, we (DogzinCats) are no longer responsible for the package and will not be held accountable for any damages caused during transit from our post office to yours. This includes packages going missing or ending up at the incorrect post office.

During our time with using the post office, we have not experienced any major problems. The few minor problems have always been sorted out quickly.Please use the tracking number and your post office to track and find your packages should you be concerned. Remember that normal postage takes a while to get to where it is going, even if it’s local. DogzinCats takes 7 days to complete and post your package. The post office takes as long as it takes to deliver it to you.Your other options are to collect your order from us once it has been completed or you can pay for a courier service. Please note however that a courier service can be extremely expensive.

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